Knowledge Base

Workstation

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Run Add Remove Programs as Administrator

Start > Run… > cmd > runas /user:Administrator cmd (this will prompt you for the local Administrator password and open a new elevated command prompt window)

In the Administrator command prompt window perform the following: control appwiz.cpl (this will open the Add Remove Programs GUI interface)

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Transfer contacts from iPhone to outlook

Connect the iPhone to the computer using the supplied USB cable and launch the iTunes application. iTunes displays your iPhone on the left panel under “Devices.”

Click your iPhone on the iTunes panel and click the “Info” tab. Click “Sync contacts with” and select “Outlook.”

Select “All Contacts” if you want to sync all the contacts from your iPhone to Outlook. If you want to select specific contacts, click “Selected groups” and place a check on the contacts you want to sync to Outlook.

Click “Apply” to sync your iPhone contacts to Outlook. Click the “Eject” button on the right panel and disconnect your phone from the computer. Close iTunes.

Launch Outlook and click the “Contacts” tab. You should see the imported iPhone contacts.

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Troubleshoot/Rebuild Outlook Searching

You can rebuild the search catalog, which restarts the indexing of your data files. The search catalog is a file where all of your Outlook and Microsoft Windows items (data files) are indexed. To rebuild your search catalog, do the following:
1.Exit Outlook.
2.In Microsoft Windows, click the Start button, and then click Control Panel.
3.Locate Indexing Options.
4.Click Modify, select the check boxes for the locations you want to index, and then click OK.
4.Click Advanced.
5.Click Rebuild.
6.Restart Outlook.

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Print Spooler not Starting

If you have any issues with the Print Spooler not starting or staying started than try this

Go to C:\Windows\System32\spool\PRINTERS

Rename any files in there to .old or move to another folder called printers.old

Then restart the Print spool services

Also you could have a corrupted registry entry for the Print provider

Double check that here

HKEY_LOCAL_MACHINE\SYSTEM\CURRENTCONTROLSET\CONTROL\PRINT\

Delete any links that aren’t the default folders
Defaults are: LanMan Print Services and Internet print provider

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Adobe issues with Xerox Workcentre

When attempting to print a PDF file, the printer keeps freezing.

The item removes itself from the status queue however when looking at the active print jobs on the machine, the item stays in “Processing” mode until it is deleted from the machine’s Queue.

Solution:

In the Reader and Acrobat Pro print options:

Click on the Advanced button and uncheck “Print as image” if it’s checked.

Click on “Let printer determine colors” to enable this option

Click OK and Print.

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Clearing Outlook Temp Folder

The solution is to use the regular TEMP folder.

1. Use REGEDIT.EXE to locate the following key:
HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security
(Note: Depending on your version you may have to modify that path after the “Office” key. You may have folders 8.0, 9.0, 10.0, 11.0, go the highest number. This is probably the version that you use.)

*A temporary solution is to find the directory to which the registry key above points to and clear out the files from that folder. *

2. Modify the Key “OutlookSecureTempFolder”, by replacing “Temporary Internet Files” with “Temp”.
For example:

OLD VALUE: “C:\Documents and Settings\sreed.dsa\Local Settings\Temporary Internet Files\OLK177\”
(Note: There may be a different number than 177)

NEW VALUE: “C:\Documents and Settings\%username%\Local Settings\Temp\OLK177\”

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Fix Windows Update Issues

Fix Windows Update Issues

Reboot the computer and try to download Windows Updates, if they still fail to install, continue with the next step.

Stop the Automatic Update Service
1.Click on Start, Run
2.Type the following command and press Enter

services.msc
3.Right-click on the Automatic Updates option in the Name column and click Stop
4.Close the Services window

Show Hidden Files and Folders
1.Open My Computer
2.Click on Tools, Folder Options
3.Click on the View tab
4.Under the Hidden Files and Folders section, select “Show Hidden Files and Folders”
5.Click Ok

Delete the Previously Downloaded Windows Updates
1.Open My Computer
2.Double-click on Drive C (or whatever drive Windows is installed on)
3.Double-click on the Windows folder
4.Double-click on the SoftwareDistribution folder
5.Double-click on the Download folder
6.Click on Edit on the menu bar
7.Click on Select All
8.Click on File on the menu bar
9.Click on Delete and delete everything in the download folder
10.Return to the SoftwareDistribution folder by clicking on the green up arrow on the toolbar
11.Double-click on the EventCache folder
12.Click on Edit on the menu bar
13.Click on Select All
14.Click on File on the menu bar
15.Click on Delect and delete everything in the eventcache folder

Restart the Automatic Updates Service
1.Click on Start, Run
2.Type the following command and press Enter

services.msc
3.Double-click on the Automatic Updates option in the Name column
4.Click on the Start button under Service Status to restart the service
5.Select Automatic under Startup Type to start the service each time Windows starts
6.Click Ok
7.Close the Services Window

Download the Latest Version of Windows Update Agent

Click on the following link to download the latest version of the Windows Update Agent and save it to your desktop.

Download Windows Update Agent

Warning:

If you receive a message stating the Update Agent is already installed follow these extra steps:
1.Click Start, Run
2.Click the Browse button
3.Navigate to where you saved WindowsUpdateAgent30-x86.exe on your desktop and click it one time
4.Click on the Open button
5.On the Open line, go to the end of the command. After the last quotation mark type the following

/wuforce
6.The line should look something like the following now:

“C:\Documents and Settings\username\Desktop\WindowsUpdateAgent30-x86.exe” /wuforce
7.Click Ok and install the Update Agent

Download and Install the KB927891 Update

Click on the following link to download the KB927891 Update for Windows XP or click here to read more about the update

Download KB927891 Update for Windows XP

Restart your computer and try downloading and installing any Windows XP Updates again

Solution 2

regsvr32.exe c:\windows\system32\wuweb.dll

regsvr32.exe c:\windows\system32\wups2.dll

regsvr32.exe c:\windows\system32\wups.dll

regsvr32.exe c:\windows\system32\wucltui.dll

regsvr32.exe c:\windows\system32\wuaueng1.dll

regsvr32.exe c:\windows\system32\wuaueng.dll

regsvr32.exe c:\windows\system32\wuapi.dll

Click Start, Run and paste each line into the run line (one line at a time), and press enter after each.

Reboot, and try Windows Update again.

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Remove Large Search Index File

Low disk space caused by Large Search Index file.

From the Indexing Options Control Panel, click Advanced, and then under Index location, click select new and place on another hard drive. Restart Windows Search service. Make sure index is in new location and remove old files from old location

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Cannot add map drive – “The network folder specified is currently mapped using a different user name and password”

If your trying to add a mapped drive and getting error that starts with “The network folder specified is currently mapped using a different user name and password..”

Open command line and run: net use
 
Then you need to delete the drive that is mapped to that server by running: net use /delete \\server\share

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How to clean disabled shadow copy files for designated drives

Sometimes drives might be allocated with some hidden files which doesn’t show in reports.

This amount of disk space is being used for shadow copies.
Confirm if shadow copy is enabled or disabled for that drive. (In most cases it is disabled)
When you right click and go to properties of the drive under shadow copies you can see the disk space allocated by this shadow copy.
If it is disabled; simply enable and disable the shadow copy to delete the leftovers.

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Clean up space from large softwaredistribution folder

Start>Run
type cmd and press enter
type net stop wuauserv and press enter
type rename c:\windows\SoftwareDistribution softwaredistribution.old and press enter
type net start wuauserv and press enter
type exit and press enter
Restart the computer and make sure there are no issues, then you can delete the old folder

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How to clear out corrupted definitions for a Symantec Endpoint Protection client manually


DISCLAIMER:The following instructions are for the Symantec Endpoint Protection product ONLY.
If there are any other Symantec products installed on the system that share the virus definitions please contact Symantec Technical Support.


Instructions for 32-bit Operating Systems:

For Windows 2000/2003/XP

      1. Stop the Symantec Endpoint Protection Services:
      2. Click Start, Run, typing in smc -stop, and pushing Enter.
        1. Click the Start button and then click Run
        2. Type services.msc and click OK
        3. Right-click Symantec Endpoint Protection and click Stop.
        4. Minimize the Services window

          Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.

      3. Delete the data from the Definition folders:
        • Virus Definitions
          C:\Program Files\Common Files\Symantec Shared\VirusDefs\
          – Delete all files and subfolders
        • Delete the downloaded data in the “C:\Documents and Settings\All Users\Application Data\Symantec\Liveupdate\downloads”


          WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.


      4. Delete the data from the registry:
        1. Click the Start button and then click Run
        2. Type regedit and click OK
        3. Navigate to:
          HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
        4. Delete the following values:
          1. SRTSP
          2. NAVCORP_70
          3. DEFWATCH_10
          4. SepCache3
          5. SepCache2
          6. SepCache1
      5. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c.
      6. Click Start, Run, type in smc -start, and push Enter.
        1. Maximize the Services window.
        2. Right-click Symantec Endpoint Protection service and click Start.

For Windows Vista/Server 2008/Windows7

    1. Stop the Symantec Endpoint Protection Services:
    2. Click Start, Run, type in smc -stop, and push Enter
      1. Click the Start button.
      2. In the search bar type services and then press Enter.
        Note: If the User Account Control prompt pops up click Continue.
      3. Right-click Symantec Endpoint Protection and click Stop.

        Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.

    3. Delete the data from the Definition folders:
      • Virus Definitions
        C:\ProgramData\Symantec\Definitions\VirusDefs\
        – Delete all files and subfolders


        WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.


    4. Delete the data from the registry:
      1. Click the Start button
      2. Type regedit and press Enter
      3. Navigate to:
        HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\SharedDefs
      4. Delete the following values:
        1. SRTSP
        2. NAVCORP_70
        3. DEFWATCH_10
        4. SepCache3
        5. SepCache2
        6. SepCache1
    5. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c.
    6. Click Start, Run, type in smc -start, and push Enter.
      1. Maximize the Services window.
      2. Right-click Symantec Endpoint Protection and click Start.

Instructions for 64-bit Operating Systems:

For Windows 2000/2003/XP

      1. Stop the Symantec Endpoint Protection Services:
      2. Click Start, Run, type in smc -stop, and push Enter.
        1. Click the Start button and then click Run
        2. Type services.msc and click OK
        3. Right-click Symantec Endpoint Protection and click Stop.
        4. Minimize the Services window

          Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.

      3. Delete the data from the Definition folders:
        • Virus Definitions
          C:\Program Files (x86)\Common Files\Symantec Shared\VirusDefs\
          – Delete all files and subfolders


          WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.


      4. Delete the data from the registry:
        1. Click the Start button and then click Run
        2. Type regedit and click OK
        3. Navigate to:
          HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
        4. Delete the following values:
          1. SRTSP
          2. NAVCORP_70
          3. DEFWATCH_10
          4. SepCache3
          5. SepCache2
          6. SepCache1
      5. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c.
      6. Click Start, Run, type in smc -start, and push Enter.
        1. Maximize the Services window.
        2. Right-click Symantec Endpoint Protection service and click Start.

For Windows Vista/Server 2008/Windows 7

    1. Stop the Symantec Endpoint Protection Services:
    2. Click Start, Run, type in smc -stop, and push Enter.
      1. Click the Start button.
      2. In the search bar type services and then press Enter.
        Note: If the User Account Control prompt pops up click Continue.
      3. Right-click Symantec Endpoint Protection and click Stop.
        Note: If you are unable to stop the Symantec Management Client you will need to temporarily disable Tamper Protection. Please see the Technical Information at the bottom of this document for instructions.
    3. Delete the data from the Definition folders:
      • Virus Definitions
        C:\ProgramData\Symantec\Definitions\VirusDefs\
        – Delete all files and subfolders


        WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry values that are specified. For instructions, see How to back up the Windows registry.


    4. Delete the data from the registry:
      1. Click the Start button
      2. Type regedit and press Enter
      3. Navigate to:
        HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Symantec\SharedDefs
      4. Delete the following values:
        1. SRTSP
        2. NAVCORP_70
        3. DEFWATCH_10
        4. SepCache3
        5. SepCache2
        6. SepCache1
    5. Restart the Symantec Endpoint Protection Services stopped in the previous step, 3.c.
    6. Click Start, Run, type in smc -start, and push Enter.
      1. Maximize the Services window.
      2. Right-click Symantec Endpoint Protection and click Start.

References
In some instances, Symantec Technical Support may recommend the use of an unsupported tool that automates the removal of corrupted SEP definitions. For details please see Using the “Rx4DefsSEP” utility at http://www.symantec.com/business/support/index?page=content&id=TECH93036&locale=en_US

Technical Information
How to disable Tamper Protection:

    1. Open and log into the Symantec Endpoint Protection Manager console
    2. Click the Clients view.
    3. Select the appropriate group.
    4. Under the Policies tab, in the “Settings” section, click General Settings.
    5. Under the Tamper Protection tab, uncheck Protect Symantec security software from being tampered with or shut down.
    6. Click OK.

 

 

IMPORTANT: Once definitions will be purged, the following popup message will appear:

“Virus definitions are missing on this computer. This computer will remain unprotected until definitions are downloaded from the network. Contact your system administrator for help updating your virus definitions.”

This message will keep showing (after every smc -stop/smc -start or session opening), even when Symantec Endpoint Protection will receive/apply new set of definitions, until “Symantec Endpoint Protection” service is restarted. To avoid this, it is possible either:

– to drop JDB file to update client then restart “Symantec Endpoint Protection” service

– to use Rx4DefsSEP

– to use a script which is checking Antivirus/Antispyware definition status and restart “Symantec Endpoint Protection” service if appropriate

NOTE: this behavior is as designed.

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How to disable Junk Mail Filter in Outlook 2010

Step 1 – Go to the Home Tab then the Delete Section and Click Junk Button, Click Junk Email Options.
Step 2 – Click Options Tab, Click No Automatic Filtering

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Print Spooler Randomly Fails

I’ve searched hi and low and my print spooler just keeps failing. These is most likely caused by a bad print driver. To isolate this so the print spooler doesn’t fail you have to setup Print Driver Isolation.

The reason that you don’t see the PrintIsolationHost.exe process spawn immediately after switching a driver to isolation mode is for better resource management. The process is called when needed, and is closed when not required. In shared mode, the printing model is very similar to isolated mode, except that you will only see one PrintIsolationHost.exe process – unless you also have drivers running in full isolation mode at the same time.

Now that we’ve covered some of the basics of PDI, let’s talk about configuring PDI via Group Policy. There are two new group policy settings that you can use to control the isolation mode of drivers on machines to which the policy applies. Both settings are in the Computer Configuration\Administrative Templates\Printers. The two settings are:
•Execute Print Drivers in Isolated Processes – there are two settings ◦Disabled – Completely disable driver isolation, resulting in all the print drivers being loaded into the print spooler process as in previous OS versions. This would be a way to force “legacy” mode
◦Enabled or Not Configured – Allows driver isolation, in which case the driver isolation modes can be set as needed (or as specified by the OEM)

•Override Print Driver Execution Compatibility Setting Reported by Print Driver – again, there are two settings ◦Enabled – Forces drivers flagged as incompatible with PDI to run in “shared” mode
◦Disabled or Not Configured – whatever isolation compatibility advertised in the .inf file for the driver is honored

The values for these policies are stored in the registry at HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Printers\ in the following values:
•PrintDriverIsolationExecutionPolicy
•PrintDriverIsolationOverrideCompat

A value of 0 = disabled, and 1 = enabled. If the policy settings are “Not Configured” then these values will not exist in the registry by default and the system assumes the default settings as discussed above.

To wrap up this post, we’ll take a look at some of the registry values that can be used to modify PDI behavior – specifically the lifetime and recycle behavior of PrintDriverIsolation.exe processes. These values exist in the HKLM\SYSTEM\CurrentControlSet\Control\Print\ key.

Value Name Type Description
PrintDriverIsolationIdleTimeout REG_DWORD Time in milliseconds that specifies the maximum time a printer driver isolation process should remain idle before it is shut down.
PrintDriverIsolationTimeBeforeRecycle REG_DWORD Time in milliseconds that specifies the maximum time span a printer driver isolation process should be used for before it is shut down / restarted. The shut down and restart sequence reclaims memory potentially leaked by drivers
PrintDriverIsolationMaxobjsBeforeRecycle REG_DWORD Specifies the maximum number of operations a printer driver isolation process should be used for before it is shut / down and restarted. Again, the shut down and restart sequence reclaims memory potentially leaked by drivers

In instances where you might suspect isolated drivers leaking memory or if you have a large number of PrintDriverIsolationHost.exe processes, these settings may be worth tweaking.

Note that all of the changes described in this section will take effect when the Print Spooler service is restarted.

 

Confirm the default Local Print Provider

1) Use Regedit to locate the Print key in the Registry:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

2) Click to highlight the Print key in Regedit and export the key as a .reg file for backup purposes (File > Export).

3) Locate the Local Port Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\Local Port

4) Confirm that the Driver value in the Local Port Registry key is set to Localspl.dll. If it is not, double-click the Driver value to edit the Data String and set it to Localspl.dll.

 

Remove 3rd Party Port and Language Monitors

1) Note any 3rd-party Monitors that are listed in the Monitors Registry key for future reference:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

The default Monitors are:

==========================

AppleTalk Printing Devices

BJ Language Monitor

Local Port

LPR Port

PJL Language Monitor

Standard TCP/IP Port

USB Monitor

Windows NT Fax Monitor

==========================

Note: Not all of the above default Port Monitors will be present in all cases. You may also see the Microsoft Office Document Imaging Monitor which is installed by MS Office.

The 2 types of monitors that may be listed here are Port Monitors and/or Language Monitors. As a general rule, Language Monitors will not have any printer ports defined in the Ports subkey and may be removed without causing a problem. Port Monitors such as HP Standard TCP/IP, however, may have active printers using this port type. If a 3rd-party Port Monitor is in use, with printers defined in the Ports subkey under the Port Monitor, you will need to convert the port(s) to a Standard TCP/IP Port (Standard Port Monitor).

2) To convert the printer ports from the 3rd-party Port Monitor to Standard TCP/IP Port Monitor, perform the following steps:

Convert 3rd Party Ports to Standard TCP/IP Ports

1) Open the Printers and Faxes folder.

2) Right-click the printer that was identified as using the 3rd-party Port Monitor and select Properties.

3) In the Properties for the printer, click the Ports tab.

4) On the Ports tab, click the Add Port button.

5) In the Printer Ports dialog, select Standard TCP/IP and click the New Port button to start the Add Standard TCP/IP Printer Port Wizard.

6) Click Next when the Add Standard TCP/IP Printer Port Wizard starts to specify the printer that will be using this new port.

7) Enter the Printer Name or IP Address for the printer that will be using this new port and click Next.

Note: The wizard automatically fills in the port name for you in the Port Name box. You can either accept this name or type the name that you want to use, and then click Next. Standard Port Monitor then sends a query to the print device. Based on the SNMP values that are returned, the device details are determined and the appropriate device options are displayed. If the print device cannot be identified, you must supply additional information about it.

8) If the Additional Port Information Required page is displayed, perform one of the following tasks under Device Type:

Click Standard, click the appropriate device in the list, and then click Next.

-or-

Click Custom, click Settings, specify the protocol settings (RAW or LPR) and the SNMP status settings that you want to use, click OK, and then click Next.

10) If the wizard prompts you for the print server protocol, specify the protocol that you want to use, either RAW or LPR.

11) If the wizard prompts you to select a port, specify the port that you want to use in the Device Port box, and then click Next.

12) Click Finish, and then click Close. On the Ports tab in the Properties for the printer, you should see that the printer is now set to use the new Standard TCP/IP Port that you just created. The new Standard TCP/IP port is also displayed in the Ports on this server list on the Ports tab in the Print Server Properties (File > Server Properties from within the Printers folder)

13) You can then delete the 3rd-party port from the Ports tab within the Print Server Properties.

14) Repeat these steps for all printers that are using a 3rd-party Port Monitor.

After moving all printers to the Standard TCP/IP Port Monitor, we can delete the 3rd-party Port Monitor’s Registry key under the Monitors key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors

Remove All Other 3rd party Monitors

For any other 3rd party Monitors that are identified under the Monitors key and are confirmed to NOT have any printer ports listed under the Ports subkey for the Monitor, we will need to perform the following 2 steps

  • Identify printers configured to use the 3rd party Monitor.
  • Delete the reference to the Monitor for that printer.
  • Delete the Registry key for the 3rd party Monitor.

Note: The Client Printer Port is the Citrix Metaframe Monitor used for autocreated client printers in Terminal Server sessions. Do not remove this Monitor unless it is confirmed to be related to the problem:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\Client Printer Port

Driver REG_SZ cpmmon.dll

==========================

See the following article before removing Lexmark Monitors:

155516 How to Remove the Lexmark MarkVision Monitor

http://support.microsoft.com/?id=155516

1) Note the name of the 3rd-party Monitor that is being removed. We will use this name to search the Print Registry key for references to this Monitor.

Assume, for example, that the HP Master Monitor is installed:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Monitors\HP Master Monitor

EOJTimeout REG_DWORD 0xea60

Driver REG_SZ HPBMMON.DLL

==========================

2) In Regedit, click to highlight the Print key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

3) Press F3, or click the Edit menu and select Find.

4) In the Find What field, type the name of the 3rd-party Monitor that is being removed, HP Master Monitor in this example, and click Find Next. Identify printers that are configured to use the Monitor that we are removing, for example:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\HP Color LaserJet 2500 PCL 6

Configuration File REG_SZ HPBF342E.DLL

Data File REG_SZ HPBF342I.PMD

Driver REG_SZ HPBF342G.DLL

Help File REG_SZ HPBF342E.HLP

Monitor REG_SZ HP Master Monitor

==========================

5) Double-click the Monitor value to delete the 3rd party Monitor data string. In this example, delete the “HP Master Monitor” value. The Monitor value will be left with a blank data string, as follows:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Drivers\Version-3\HP Color LaserJet 2500 PCL 6

Configuration File REG_SZ HPBF342E.DLL

Data File REG_SZ HPBF342I.PMD

Driver REG_SZ HPBF342G.DLL

Help File REG_SZ HPBF342E.HLP

Monitor REG_SZ

==========================

6) Repeat the steps above for all 3rd-party Monitors.

7) Stop and restart the Print Spooler service for the changes take effect.

 

Net stop spooler

Net start spooler

 

Note: In most cases, removing the 3rd party Monitors will not affect normal printing. If new problems are seen after removing the 3rd party Monitors, we can restore the backed up Print Registry key to restore the original configuration..

You can then perform the steps above again in smaller steps, stopping and starting the Print Spooler service more frequently, to determine if a specific component is required. If so, skip the removal of this component and continue removing the other 3rd-party items.

Note: If the problem is easily reproducible, you may also individually remove the 3rd-party Monitors to try to narrow the problem down to a particular Monitor. This procedure will take more time and may require restarting the Print Spooler service multiple times.

Remove 3rd-party Print Providers

Remove 3rd party Print Providers by deleting the 3rd-party providers in the following Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Providers

The default Print Providers are:

Internet Print Provider

Lanman Print Services

The Client Printer Provider is the Citrix Metaframe provider used for autocreated client printers in Terminal Server sessions. Do not remove this Provider unless it is confirmed to be related to the problem:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Providers\Client Printer

Name REG_SZ C:\Program Files\Citrix\system32\cdmprov.dll

DisplayName REG_SZ Client Printer

==========================

2) Stop and restart the Print Spooler service for the changes take effect.

Net stop spooler

Net start spooler

 

Remove 3rd Party Print Processors

Perform the following steps to confirm that all printers are configured to use the WinprintPrint Processor.

  • Identify printers that are configured to use a 3rd party Print Processor.
  • Change the 3rd party Print Processor to Winprint.
  • Delete the Registry key for the 3rd party Print Processor.

1) Note the name of the installed Print Processors under the following Registry key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors

The default Print Processor is Winprint:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\winprint

Driver REG_SZ localspl.dll

==========================

Assume, for example, that the HPPRN05 is installed:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Environments\Windows NT x86\Print Processors\HPPRN05

Driver REG_SZ HPPRN05.DLL

==========================

2) In Regedit, click to highlight the Print key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print

3) Press F3, or click the Edit menu and select Find.

4) In the Find What field, type Print Processor and click Find Next. Identify the Print Processor being used for each printer:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers\Client1

ChangeID REG_DWORD 0x1b9fa8c9

Status REG_DWORD 0x180

Name REG_SZ Client\XPWS

Share Name REG_SZ

Print Processor REG_SZ HPPRN05

==========================

5) Double-click the Print Processor value to change the 3rd party processor data string to Winprint:

==========================

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Print\Printers\Client1

ChangeID REG_DWORD 0x1b9fa8c9

Status REG_DWORD 0x180

Name REG_SZ Client\XPWS

Share Name REG_SZ

Print Processor REG_SZ WinPrint

==========================

6) Repeat the steps above for all 3rd-party Print Processors.

7) Stop and restart the Print Spooler service for the changes to take effect.

 

Net stop spooler

Net start spooler

 

Note: In most cases, changing the print processor to Winprint will not affect normal printing. If new problems are seen after changing the print processor,  we can restore the backed up Print Registry key and restart the Print Spooler service to restore the original configuration.

You can then perform the steps above again in smaller steps, stopping and starting the Print Spooler service more frequently, to determine if a specific component is required. If so, skip the removal of this component and continue removing the other 3rd party items.

 

Additional steps to be done

 

1) Check the Spool folder to see if there are any old files in the folder. When printing is working properly, the files in the Spool folder are deleted as the jobs are printed. The default Spool folder is:

systemroot\System32\Spool\Printers

The Spool folder location can be confirmed by checking the DefaultSpoolDirectory Registry value in the following Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers

Move any old files that are in the Spool folder to see if the problem still occurs. Corrupt files in the Spool folder can cause Print Spooler service problems. You may need to stop the Print Spooler service to move the files from the Spool folder.

2) The Print Spooler service is, by default, dependent only upon the Remote Procedure Call (RPC) service, RPCSS. To confirm the Spooler dependencies, check the DependOnService value in the following Registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Spooler

Confirm that the dependent services are started. If there are any other dependent services listed, in addition to RPCSS, edit the DependOnService Registry value to remove all dependencies except RPCSS.

3) Configure the installed antivirus application to exclude scanning the Spool folder. There can be contention between the antivirus application and the Print Spooler service that may cause intermittent printing problems.

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Bypass HTTPS root domain for Autodiscover

https://blog.jamesbayley.com/2015/12/01/registry-hack-to-enable-outlook-2016-to-connect-to-office-365/

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover\ DWORD: ExcludeHttpsRootDomain Value: 1 DWORD: ExcludeScpLookup DWORD: ExcludeHttpsAutoDiscoverDomain DWORD: ExcludeHttpRedirect

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IPCONFIG IS NOT RECOGNIZED AS AN INTERNAL OR EXTERNAL COMMAND

If the ipconfig is not working, then it is due to path variable missing in your computer.

Please follow these steps to fix it.
1. Open the Start-Menu
2. Right click on ‘Computer’ and click ‘Properties’
3. Click ‘Advanced System Settings’ on the left hand side
4. Click ‘Environmental Variables’ at the bottom of the screen
5. Check for ‘Path’ in the list. If it is present,
a) Click ‘Edit’
b) Go to the end of the text box and type the following (without quotes): “;%systemroot%\system32”
Otherwise, 
5. Click ‘new’  button,
a) In the next window, enter the variable name as “Path” (without quotes).
b) Enter the variable path as, “;%systemroot%\system32”  (without quotes).

6. Click ok and close the windows.

Now open a new command prompt and type ‘ipconfig‘, it should work fine!

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